30 Robotic Process Automation Examples

Introduction:

In this article we will introduce you to the newest kid on the block, which is none other than the Robotic Process Automation a.k.a RPA. However, each implementation of the RPA software is no different than the others in specific but end up being the same, and just that, makes it difficult for you to decide if it is deemed fit for your Organization. To give you a brief introduction into RPA, it is a software technology based on software robots to perform certain AI tasks allowing them to control Desktop applications, collect or gather data, feed data to other applications, manipulate data.

As per the applications that it is targeted to, RPA tends to operate only on the UI level instead of the API interface level of an orthodox IT system. It is more or less the same what an employee does through his own hands is being automated to be done through coordinates and precision timing, as these boring tasks can now be automated – all thanks to Robotic Process Automation tools. In a very broad range, RPA software is actually being distributed by a varied number of vendors like – Automation Anywhere, Blue Prism, UIPath, ProcessRobot, Kofax, OpenSpan (which is now acquired by Pegasystems) and in addition to this list of organization, the budding organizations who are trying to mark their name in the RPA space.

Robotic Process Automation Examples:

Automation is the demand from most of the individuals if they are thrown a question at them “Whether or not would you be fine with those boring tasks off of your hands”. RPA enables Organizations to make use of these software robots to finish all these repetitive, time consuming work for improved customer satisfaction. In addition to that, employees can now look into much pressing matters than the same old boring tasks which could be automated. This also helps them ensure that they can develop their skills and experience for the betterment of the Organization.

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So now that you’ve decided automation is a good idea, where do you start? What are the types of processes that can be automated? Here’s a categorized list of 30+ examples to get you started:

1 . Website scraping
2 . Customer Order Processing
3 . Incoming Customer email query processing
4 . Transferring data from one system to another
5 . Call center operations
6 . Payroll processing
7 . Forms processing
8 . Client profile updates
9 . Generating renewal premiums
10. Claims processing
11. Underwriting processes
12. Policy administration and servicing
13. Requests for overdraft protection
14. Exception processing (overrides for high-value customers or low-risk transactions)
15. Statement reconciliation
16. Credit card applications
17. Dispute resolution
18. Patient registration
19. Provider credential verification
20. Member eligibility and billing
21. W4 management
22. Benefits administration
23. Onboarding
24. System access and setup
25. Compliance reporting
26. Change of address processing (can be on multiple systems)
27. Fraudulent account closing
28. Customer complaints processing
29. Data cleansing
30. Straight-through processing of customer orders
31. Order updates
32. Shipping notifications

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Robotic Process Automation is well suited for processes that are clearly defined and well documented, repeatable without much changes and also if they are rules based. Based on criteria mentioned, it helps organizations across numerous industries automate the completion of a wide variety of tasks.